We offer a 30-day return window for eligible items that are unused and in their original packaging. Personal-care products, sale items and gift cards are not returnable. If an item arrives damaged, defective or incorrect, contact info@theloueluxeoil.com immediately. Please contact us before sending any return.
Theloue Luxe Oil – Return & Exchange Policy
Last Updated: 11/25/2025
At Theloue Luxe Oil, your satisfaction matters to us. We create handmade, high-quality hair and body products with love and care.
Because our items are personal-use beauty products, certain rules apply for hygiene and safety.
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Returns: We only accept returns for defective or damaged items.
- To qualify for a return: The item must be unused and unopened, you must contact us within 7 days of receiving your order, you must provide a photo or video showing the damage/defect
We do not accept returns for: Opened or used products, non-defective products, items damaged by the customer
Sale or clearance items
2. Exchanges
We happily accept exchanges for the following reasons: You received the wrong item, the product arrived damaged,the bottle/container is defective
Exchange requirements: Item must be unused and in original packaging, request must be made within 7 days of delivery
3. Refunds: If approved, refunds are issued to your original payment method. Shipping fees are non-refundable unless the mistake was ours.
4. Return Shipping: If the product is defective or incorrect, we cover the return shipping. For all other cases, the customer is responsible for return shipping costs.
5. How to Start a Return or Exchange:
Email us at: theloueluxeoils@gmail.com
Include:
Full name
Order number
Photo/video of the item
Reason for return or exchange
We’ll respond within 24–48 hours.
🧴 Thank you for choosing Theloue Luxe Oil
Healthy and shiny hair starts here ✨
