Shipping policy
Shipping Policy
Processing Times
Orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
- International Shipping: 7–21 business days (varies by destination)
Please note that delivery times are estimates and may vary due to carrier delays or high‑volume periods.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Shipping Destinations
We currently ship to:
- All U.S. states and territories
- Select international countries
If your location is not available at checkout, please contact us for assistance.
Lost, Stolen, or Damaged Packages
We are not responsible for packages that are lost or stolen after delivery is confirmed by the carrier.
If your package arrives damaged, please contact us within 48 hours with photos so we can assist you.
Incorrect Address
Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.
Customs & Duties (International Orders)
International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in your order total.
Questions
If you have any questions about your order or shipping, please contact us at info@theloueluxeoil.com